Privacy Policy

Effective Date: April 24, 2024

Introduction

This website is owned and operated by Kitchen Heros, referred to as "we", "us", or "our". We are committed to protecting the privacy of our visitors and customers while providing them with a secure and enjoyable online experience. This Privacy Policy outlines the types of information we collect, how we collect and use it, and your choices regarding your information.

1. Information Collected

We collect two types of information from you:

• Information You Provide:We collect personal information when you voluntarily provide it to us, such as during registration, purchases, or when contacting us. This may include your name, email address, phone number, billing, and shipping address.

2. Disclosure of Your Information

We will not disclose, use, give, or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know to deliver services on behalf of Kitchen Heros unless required to do so by law. We may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our terms and conditions of use or causing injury or interference with our rights, property, our customers, or anyone who such activities could harm.

3. How We Use Your Information

At Kitchen Heros, we are committed to using your personal information responsibly and transparently. We collect and use your personal information for the following purposes:

• Fulfillment of Services: We use the personal information you provide to fulfill your orders and deliver our services to you. This includes processing transactions, shipping products, and providing customer support.
• Improving User Experience:Your personal information helps us provide you with a more personalized and enjoyable online experience. We may use this information to tailor our website content, products, and services to your preferences and interests.
• Communication: We may use your contact information to communicate with you about your orders, account status, and important updates or promotions related to our products and services. You may opt out of receiving marketing communications from us at any time.
• Targeted Advertising: We may use your personal information to deliver targeted advertising to you based on factors such as your location, gender, interests, and browsing habits if collected. This helps us provide you with relevant offers and promotions.
• Analytics and Performance: We may collect non-personally identifiable information, such as website usage data and analytics, to better understand how our website is used and to improve its performance. This may involve the use of third-party analytics tools and services.
• Business Operations: Your personal information may be shared within our organization, including our parent, subsidiaries, divisions, and affiliates, for business and operational purposes. This may include internal reporting, analysis, and decision-making.
• Corporate Transactions: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of the transaction. We will take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
• Legal Compliance and Protection: We may disclose your personal information when required by law or to protect our rights, property, or safety, or those of others. This includes situations where we believe disclosure is necessary to prevent fraud or illegal activities.
• Publicly Accessible Areas: Please be aware that any personally identifiable information you choose to submit in publicly accessible areas of our website, such as forums or chat rooms, may be viewed and used by others. We are not responsible for the privacy or security of information you choose to share in these areas if applicable.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we may share non-personally identifiable or aggregated information for various purposes, including business analysis and marketing.

4. Data Security

We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access, use, or disclosure.

5. Your Rights and Choices

We provide mechanisms for updating and correcting your personal information. You may modify or remove any of your personal information at any time by logging into your account.

6. Children's Privacy

We do not solicit any personal information from children. You must be 18 or older to be authorized to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.

7. Disclaimer to Security

By consenting to the Terms and Conditions of the Site and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us, and you transmit such information to us at your own risk.

8. Changes to this Policy

We reserve the right to change this Privacy Policy at any time at its sole discretion. If at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent, such change will only apply to information collected after the revised Privacy Policy took effect. Your continued use of the Site indicates your consent to the Privacy Policy as posted.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at support@kitchenheros.ca.